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URT as a reseller of OEM products, can only credit or replace products returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Please note that the policies of many OEM's covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required.
Please note that all goods returned at no fault of URT (excluding faulty products), will incur a 10% restocking fee or minimum fee of $15.00, whichever is the higher. Any incorrectly ordered items, which is not returned within 14 days of purchase will not be accepted. The item(s) must be in resaleable condition including unopened packaging. Please contact us and a Return Request Form will be sent to you. Simply fill out the Return Request Form to request a return. If a cartridge is empty or below the manufacturers minimum weight, it will not be credited or replaced. Again, there are no exceptions. Please read the Information Returns Guide below before you fill out the Return Request Form. This form must be filled in for all returns. Information Returns Guide To generate a Return Authority Number, URT will need to have the following details: • Invoice number. • Item product code. • Quantity of items to be returned. • Details of the fault that has been encountered. Furthermore to these details, some vendors will require extra information on certain products before they issue a RAN. Without these details, the vendor is unable to competently distinguish between genuine and non-genuine warranty claims. These requirements are listed below as well as other important information regarding returns to a specific vendor. URT strongly advises that this section of the Returns Guide is checked before making any claims. Failure to supply sufficient information on the items being returned may result in the claim being rejected. No exceptions will be made! HP Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return weights which can be found near the back of the returns guide. If a cartridge is below this weight, then HP will classify it as empty. To check the expiry date on HP ink cartridges, see the HP returns data page. HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges. HP media items will be replaced and not credited. Canon All canon items must weigh above the minimum return weight to approval. Canon ink cartridges will be tested and checked against the fault claimed. Our approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon. All items will also be checked for refilling, remanufacturing and tampering. All of which will void any warranty the item may have. Epson All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued for original Epson product being returned, compatible products will not be tolerated. Epson toners must have a print sample of the fault, or else the claim will be rejected. Lexmark To ensure your faulty Lexmark claim is processed quickly, please call the Lexmark support line 1300 362 192 for a Return reference number. With this number we can expedite the claim to Lexmark as soon as we receive it. Samsung Faulty Samsung cartridges must have a print sample accompanying them to be eligible for a credit/replacement. Sony Sony media will be accepted under warranty unless purchased over 12 months from request for return date. Imation & Exabyte All Imation products have lifetime warranty. Replacements will be issued for all Imation and Exabyte returns. Iomega All Iomega zip disks are covered by a replacement warranty by Iomega. End-users are able to lodge a return request directly with Iomega to save time and administration, but we will still accept these items back for your convenience. Kyocera All DOA and faulty machines must have approval from Kyocera themselves before we are able to accept the item back as a return. To report a DOA or printer problem to Kyocera, please call 1300 368 885. All other kyocera items must have copy counts, serial numbers, and details of fault and test pages if the item is a toner/drum. Xerox All parts have 90-day warranty (3 months). Xerox will require a test page of the fault to accompany the faulty item. Sharp Toners and Drums returned as faulty will be checked by our Sharp technician. Our technician will require specific information detailing what is wrong with the item, if insufficient information is given, the sharp technician will reject the claim. The results of our technician’s inspection will be used to determine whether the claim is accepted or not. Sharp Calculators will be checked against the fault that has been claimed to determine the result and approval of the return. If the calculator has a printer attached then we will have the item repaired at our local Sharp service centre and returned to you. Panasonic Fax rolls will not be accepted back as faulty items. If you have a problem with these items please call the Panasonic service centre. Faulty toners/drums MUST have a test print with them. Toner and Drum return will require the installation dates and removal date of the item, and the specific details of the fault. IBM All IBM toner returns must have a print sample of the fault to be accepted for return. IBM media products will be replaced and not credited. Brother All brother faulty returns will be sent to Brother Australia for testing. Brother require a print sample, copy of original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, a job sheet and the item will be sent back to you with your next order. Thermal transfer rolls will be replaced only. Oki Oki’s warranty procedure has been designed to suit end-users of the products. Items past the 7 day warranty period must have specific details which are best obtained by the end-users. These details include the machine serial number, copy count, installation dates and product serial numbers. End-Users contact Oki for replacement warranty details on (02) 9690 8200. |
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